I have received terrible customer service from Samsung when trying to get my home cinema system repaired. It took me week to arrange a a repair and then it took 2 weeks for Samsumg to send through packaging and details for the collection. When calling them over them over the two week period i was told every time that the package would come with in the next two working days. I was told murderous versions of what would happen. When the package came it had no bubble rap or anything to fill in the voids in the box. Samsung clearly need to review... read full review »