Here's a copy of an e-mail sent to Sears customer service: Four and half years ago, we built a new house and bought all Sears Kenmore Elite appliances - Dual Fuel Range, Side-by-side refrigerator, washer, and dryer. We choose Kenmore products because we have always had Sears appliances and they have always lasted for many years. We were excited to purchase those appliances even though we could have purchased other brands from other stores. However in those same four and half years, our refrigerator had 3 service calls, wa... read full review »