Uggfactorystore sell fake/counterfeit Ugg products and poor quality ones at that! They have a returns policy that is not implemented at any stage...Lucy is the customer service representive (if you can call it customer service), who will call you a liar, refuse to provide an address to return the goods and most importantly have NO intentions of refunding ANY OF YOUR MONEY... DO NOT use this site the good are as fake as their returns policy... and the goods are as poor quality as their customer service...YOU HAVE BEEN WARNED... read full review »