We will never fly Lufthansa again! We have always seen them as a highly respected airline. But after trying for two months to get a single response to the delay and damage of our luggage, and had Cape Town and London staff members being extremely rude on the telephone, we have decided to vote with our feet and never fly with them in the future. After reading the other posts on this site, I see that we are not the only disappointed and frustrated customers. I hope Lufthansa management read sites like this and realise that no airline can afford to be so arrogant towards their customers. After all, they are only as good as their last flight. read full review »