I bought 5 Indian movie DVDs from them. Two of them were totally defective. I e-mailed them to say the nature of defects and I wanted to return them for credit card refund or substitute DVDs of same value. They promptly sent me a Return Authorization Number (786202021051) and an address (quoted above) for returning. Their e-mail was dated Feb. 2, 2010. I returned the items to them by First Class mail (U.S. P.S.) on the same day. I am still holding the postal receipt. Not hearing from them in 8 days (postal mail takes 2 days to go from... read full review »