As a customer for 4 years this once was a great product. In the past 6 months their tech support (all Indian now) just sends an email and says unload and reload. It is their status quo, if you can even get through to tech support. When you dial their 323-257-8886 you continuously get a busy tone. I had to use the email to get a case number at the beginning of Feb and now on Feb 18th I still don't have my AV working and I feel they are no longer helping their customers. I even called customer service several days ago and they don't... read full review »