I have just had the most unpleasant experience in your store. We purchased a total of three Poang chairs from your store over the last year. The most recent three weeks ago. We kept the receipt and the box for that one. Yesterday, one of the other chairs delaminated on the right-side and split apart. We packed it in the box and brought it to the store for exchange. Your CSR, Kumar, after looking at it, said it was used and that the receipt and box were not for that chair. Absolutely true, but it was for the same type chair, which you advertise... read full review »