I HAD GIVEN MY PATOP FOR REPAIR ON 11.02.2010, FROM THEN ON WARD I AM RUNNING TO THEIR SERVICE CENTER, TO KNOW THE STATUS OF REPAIR, EVEN I HAD COMPLAINT TO THEIR CUSTOMER CARE CENTER AND WAS GIVEN A COMPLAINT NO 4925788, NO ONE IS RESPONSIBLE TO INFORM THE EXACT STATUS OF REPAIR, WHEN THEY ARE GOING TO GIVE ME MY LAPTOP BACK, THE SERVICE IS VERY VERY POOR, WHEN I WAS BUYING THIS PALTOP EVEN FEW OF MY FRIENDS HAD SUGGESTED ME NOT TO GO FOR SONY PRODUCTS IN INDIA, BECAUSE OF THEIR POOR SERVICE, I HAD A SIMMILAR EXPERIENCE WITH THEIR DIGITAL CAMERA A YEAR BACK. PLEASE ANYONE CAN HELP ME. read full review »