i have recieved a letter from a debt collection agency informing me that i owe £149.68 after a heated telephone conversation i was informed it was a charge for non return of the equipment ie the modem.i explained that i had never recieved any request for this equipment only to be told that they did not have too.it was written in the terms and conditions.to which i replied would it not be common courtesy to inform some one of this especially as it is approximately two years ago.does anybody have any experience of this. cheers read full review »