We have maintained Sears service contract for our dishwasher since purchasing it five years ago. When it spontaneously caught fire in early December, Sears was unable to help or advise, so we contacted the US manufacturer, who told us how to disconnect it. The manufacturer's Canadian division told us they could have sent a technician the same day but that their contract with Sears meant they could not help us. Sears booked a service call for two weeks later. The day prior a representative called to reconfirm the appointment but... read full review »