I have a Samsung LCD TV which has failed for the second time. The service agent took the unit away again to their depot. They told us the unit cannot be repaired this time and needs to be replaced by Samsung. A request was put through on the 14th of January. No news from Samsung for over a month. We contacted Samsung several times. The case was finally escalated to a case officer on the 23 of February. They promised a case officer would call within 2 days. We still did not have news or any call back from Samsung. Today is the 3rd of March... read full review »