credit card holder willing to pay but collection officer was so rude that the collection officer hang up the phone when the spouse was on the line.. and even cursed at the spouse and threatened to be sued... when spouse insisted to talk to some other collection officer, they hang the phone again. bankard company issued a demand letter saying that they are from a certain law fim... so the credit card holder decided to contact the telephone numbers given by the law firm to pay.. but instead the arrogant collection officer answered the call again. read full review »