On 2/17/10 I ordered download of Windows Office 2007 Ultimate with backup DVD. As of 3/4/10 I had not received the DVD. When I called DR and asked about the status of my order, I was told that I needed to wait until 3/11/10 and call them back then, When I asked why I needed to wait until 3/11/10, I was told this was their policy because the item will likely show up by then. When I asked if it was shipped, I was told yes, "it was shipped on 2/19/10". I called USPS and asked when is mail considered lost --- 5 postal days they told me. So... read full review »