This was a letter of complaint written to Silkair. Hi, I wish to highlight that Silkair procedures to manage refunds to your customer simply does not work. I bought a return Silkair ticket to travel from Singapore to Manado on the 6 Nov 2009 on MI 274 and back from Manado to Singapore on 9 Nov 2010 on MI 273. (Ticket number 6292100831929). The price of the ticket was $316 including taxes and I paid for it using my UOB credit card. On the day of departure on 6 Nov, I was informed by the Silkair counter at Changi Airport that I... read full review »