Claim process was a nightmare. I was on hold for over an hour finally hung up called back and pressed 1 for sales and what do you know someone picked up right away. Was put on hold again and after another 15 min. of hold was connected to a claims person (which suspiciously sounded just like the sales person I spoke with previously). They asked what the problem was and said a service tech would contact me within 24hrs. I was uncomfortable with the whole experience so I proceeded to contact a plumber who I knew worked with this company in the... read full review »