the service department is not helpful at all. yes my daughter may have acted out somewhat but to assume i would do the same is crazy. the manager who i spoke with stated his friend the service manager for six years wouldnt lie about anything if he said thats what happened then thats what happened. i will never give them my business or refer them to anyone. i know it may not affect them but i just wanted to le t some one else know if they are evr going to buy from them. if i can stop someone else from going through the same thing i did i am good with that. read full review »