April 4, 2010 Richard Fairbank, CEO Capital One Financial Cooperation 1680 Capital One Drive McLean, VA 22102-3491 Fax-703-720-2306 Dear Mr. Fairbank: As a customer, I find it very troubling with attempts to reach one of your office subordinates via telephone and US Mail almost impossible. Since February 22, 2010, I made numerous attempts via telephone and US Mail to report and on-going issue with my account and the unprofessional conduct by your debt collection staff located at your Knoxville Tennessee and Plano Texa... read full review »