I brought my two happy and spunky Bichon Frises to PetSmart's grooming salon. Checked both in with a young and tired lady named Viviana. Explained my preferences so my dogs would not be cut too short and left them. Upon my return 3 1/2 hours later, I was greeted by one of my dogs, Wilbur, with a happy demeanor. His cut was short and I was pleased. His groomer happened to be at the front, Jenna. I gave her a 20% tip. When I saw Charlotte, she did not greet me with her usual happy tail wag. She was hunched over, with her tail... read full review »