Bought phone Oct 19, 2009. tried to add minutes, couldn't. had to call for them to add minutes and went through long process. next time to add minutes, couldn't. called again and had to go through long process again. did this everytime to add minutes. Since day one, got phone calls from companies all over US. complained about this. NEVER did Tracfone want to exchange or replace phone (knew there was a problem). Turns out, Tracfone sells refurbished phones. information from OLD service was never cleared. so tracfone was never... read full review »