I booked a room for a friend at a hotel through Expedia; however, when he arrived, the hotel was unable to find any record of the booking. They charged him for a room, though I had already paid. I wrote to Expedia to request a refund, only to be told that I would have to call to arrange one -- even though the information I conveyed over the phone was precisely the same information as I had written in my e-mail -- the itinerary number and the booked hotel. I spent over an hour on the phone with the customer service agents -- in fact, I had to... read full review »