House previously owned by now deceased father is vacant so I requested heat be turned off/disconnected...Direct Energy advised they need to have me complete and sign their cancellation form. This was done on March 24/10 upon getting signatures from my 2 siblings who own the home with me now. March 25/10 I faxed completed form to Direct Energy and presumed my request was dealt with. Nothing further was received from them--no call, no letter, etc. On April 9/10 by sheer chance I called Direct Energy and was told 'the request i... read full review »