We flew into Munich and had a connecting flight to Madrid. Sat at gate for 2.5 hours . Saw other flights going out of same gate to other destinations. Asked about our flight. Told it would be late . Asked again and was told "I too busy to talk to you". Announcement made for flight to Amsterdam only in German. Flight took off . We were then told we missed it and charged $250 each re booking fee. Filed complaint. It was denied. They have since refused to return phone calls or emails or give names and numbers of supervisors. read full review »