I ran the utility to create "recovery discs" on my new laptop. It aborted. I registered and emailed tech support for a set of discs. I waited. I emailed again. I waited. Over 3 months, including two emails to the office of the CEO, Mark Hurd, this produced...NO EFFECTIVE COMPAQ SUPPORT! My laptop is useless without recovery discs and I can't get normal support, escalated support, or support from the office of the CEO. Will I ever recommend or buy Compaq or HP again? Not in THIS lifetime. read full review »