I really never nor do I like to complain about individuals however, today I had a hot stone massage and was very upset when I left. When I phoned to schedule my appointment I told the woman that I had a gift certificate which included the massage, gratuity and tip. This was a gift I received from my husband for my birthday. I have had a few massages in the past at Massage Envy. When I arrived at 1:00 p.m. for my appointment I was greeted by the front desk whom informed me that he would be right with me. Three other clients came in and were... read full review »