I have tried twice in the last few months to set up new service. Each time, I'm pretty sure I have had the same representative and she is so rude I have just said oh well forget it. She has an indian accent and she does not let me get a word in and when I am finally able to ask a question, she talks in circles to give me a round about answer because she cannot help me. I do not understand how you say you offer the Direct Tv promotions, but yet you make us pay $50 installation (free from direct tv) and then you make us pay $99 for a DVR... read full review »