I would like to highlight the issue I had with Emirates Airlines in Dubai while flying to Houston, USA and the way the Emirates ground staff have treated me citing 'Emirates Policy' which I think is casting a poor shadow on the Emirates world class customer service and customer appeal. I think EMIRATES defenitely have to do something about this policy so that they can retain their customer service reputation in this competetive world economy. I was on a confirmed ticket flying from Dubai to Houston on 17-Apr-2010... read full review »