I ordered one DVD from this company several months ago--this was the only place I could find the title I wanted. I noticed the $19.95 charge on my bill this month and called to ask. Like others, I was told that I joined a membership when I purchased the DVD. I asked how long I'd been charged and was told that I'd been charged in January, February, March, and April. I insisted on "canceling" my membership and was told that I'd get a refund of two $19.5 charges. We'll see. I'm still not satisfied until I get back all the fees I was charged, but that will take looking back through my credit card bills. read full review »