Hopeless customer service, they ignored requests for information, ignored a request as to how to rectify a block error, ignored an instruction to delete a book in order to rectify this small easily rectified but important picture positioning error, ignored a reminder, ignored two requests to cancel my as yet unprinted order until the correction was made and continued to print and mail the book. This all adds up to a ... what? You couldn't call it a service, certainly not one that you could trust with years of work or your reputation. read full review »