My wife an I arrived in Miami for the beginning of our vacation. When we caught the shuttle from the airport to the the office, I had to wait in line for 45 minutes to get to the counter. When I got to the counter, I had to wait another half hour because the rep was bouncing between 3 computers assisting other customers. The computers they were using were at least 20 yeard old IBM's with dot matrix printers. This is 2010 Budget, not 1990! After I finally got the keys, We discovered that we had to go get the vehicle, they didnt bring... read full review »