I have to really agree that Omni Jewelcrafters have no customer service skills and have poor products. I have had my engagement ring for less than a year and my side diamonds have fallen out on four separate occasions. On one occasion the diamond fell out less than 24 hours after I got the ring fixed. I asked for the ring to be fixed and they told me to stop crying because I was going to get the ring fixed and these were Jack's words. Jack is the owner of all the Omnis. I asked him if I could get the band replaced and he said no... read full review »