Having spent good money on Laura Ashley's Kingston Sofa and a matching arm chair, in Caitlin velvet fabric, it's disappointing that after only one year of use (based on a single person's use) that all the seat cushions have lost their "guts" in the middle and sag. On contacting Laura Ahsley's customer service department, the initial response was "we don't guarantee the quality of our sofa cushions beyond 4 months"!!! after my horrified response in return, I escalated my complaint through to... read full review »