I have been a virgin customer for quite some time and decided to upgrade to a size m package with an hd box which i told was no charge. They delivered the box and its a self install so I tried to install the equipment and found out the box was faulty again because i remember before when i first joined virgin my first box was faulty too! and not long ago I have just found out that our bill has gone over its credit limit and that services will be restricted soon because they have charged me for the box after I was told it was free as being a... read full review »