Dear Sir, This letter comes to inform you that one of your employees, Ysrael Mateo, who works under your licensing department and serves as your representative in the Land Transportation Office (LTO), has exhibited unacceptable behavior, intolerable attitude, and an ill-mannered conduct while I, a loyal customer of your esteemed institution, was seeking his assistance in the LTO last May 12, 2010 to process my son’s student’s permit. In the said date, my son and I went to the LTO at the appointed time. Overwhelmed by... read full review »