I am writing in to share a very unhappy experience in customer service standards at Jetstar. Despite strong advertising and quality assurances from their website, I found that the customer service at the call center still has a long way to go. Is it Jetstar's policy to impose unfair procedures and poor service standards upon good money-paying consumers? My wife and I has been looking forward to our holiday in Bangkok in May which we had spent the last 6 months planning for. However, the recent developments and the escalating... read full review »