Exactly the same as described by other individuals. The dreaded 'pop' sound, black picture with continued audio. Three phonecalls with H.P. First tech said they were aware of the problem, but they were no longer replacing the part. The second tech said that they did try to contact individuals, but did agree with me that they did not necessarilly contact everyone. The third, was a Senior Case Manager, so I called 877-917-4380, ext. 79 and spoke to a man named Justin. I must say, I am incredibly disappointed at the customer service I... read full review »