Having continued problems with netflix blu-ray discs, I suspect they do not check the discs for damage after somebody has reported a problem. We are getting a 50% fail rate and most have obvious damage and extremely dirty discs. Good customer service and quick shipping but if they want us to remain customers they need to start removing the discs people claim are damaged. I have started going at the bad ones with a big permanent marker, hopefully that removes them from circulation. Customer service will send out replacements immediately and send you a few extra free discs, but when they fail to play as well you just get more pissed. read full review »