Wal-mart needs to reconsider their hiring process. My friends' children work as managers at Department stores (Kmart)and recognize that customer service is what affects the bottom line. These ladies are young but have degrees and brains! I was at the Irvine Wal-mart t and had the displeasure of dealing with a manager with the IQ of my shoe size named Harry Garrison. I had come - with a receipt - to return a DVD that did not work. It had already been exchanged once and I refused to exchange it the second time as it was clearly a bad... read full review »