I recently replaced a digital converter box with a real cable box because Comcast sends you the converter but it doesn't allow you to view the all of the channels you are paying for (Stupid #1). Comcast mailed me the new box and the instructions in it were fairly clear, but didn't work because someone didn't set me up to get billed for it (Stupid #2). I then spent forty minutes on hold because they were more concerned with getting the billing right (Poor Customer Service #1). Today the cable box stopped working... read full review »