our samsung player would not play our new avatar dvd so we called you for the update as the update would not download from your website you sent us a flash drive witht the update on since downloading the update you sent our player will not play any blue ray discs, we have called many times and keep getting the same answer - we will get the tech guys to call you, i have xplained to your customer service that me and my husband both work from 6am to 6pm mon to friday so to call 1 of our mobile numbers - they have not done this- we have paid over... read full review »