We are very patient people. We understand that nothing is perfect and that people are human. That was before we became a Charter customer. We have had Charter service (or should I say lack of service) for 3 years. We pay nearly 150.00 per month for this lack of service. Our cable internet is down about 60% of the time. Each time we call we talk to a different customer service tech and are told the same thing over and over..."unplug the modem", "reset the modem" "is the cable tight" We explain that it is an ongoing... read full review »