Their refund and exchange policy states: "To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-866-938-4832, chat live with a customer service representative or send us a message using our secure ticketing system. An RMA number can ONLY be obtained by contacting the billing department at 1-866-938-4832, chat live with a customer service representative or send us a message using our secure ticketing system. " As they must... read full review »