I saw the advertisment for AVG upgrade from FREE AVG. I did not know I would have to install it from a disk until I had given my credit card number. The sales person must have intered my charges before the sales was complete which I could not use if I had to install it and asked that my FREE be reinstalled, which was done. ( I am 89 years old and limited computer abilities.) When charges appeared on my acount, I tried with no avail to get an address or phone number. I could never make connections with Customer Service. In fact, all I could... read full review »