my daughter had book a car online two weeks before a trip to Cooperstown NY where my grandson was to join his team play in once in a life time baseball trunament. his team had fund raised for over two years to be able to go.the night before the trip we went to pick up the car.only to told by the sales person (Chris), they had no cars.and the only said to us was "sorry"!! my family, friends will never rent a car from herzt again. read full review »