I got a wireless phone from Verizon that is a slider. The phone is great, but it started locking up and constantly needs the battery pulled out to get it going again (reboot). I stopped in the Verizon store in Lakeland, Fl and they said purchase a pre-paid Verizon phone and they could switch it over to my primary phone. I purchased one on my way back home and stopped in the Spring hill, Fl store. The lady was very rude and informed me this could not be done. I called into Verizon Help line and asked for some help with the issue. The lady on... read full review »