Purchase video professor by phone for $389.00 and returned it by certified mail the first week of Feb. 2010. Have talked to the follow customer service representitives on the below dates. 3-10-2010- Susan you will be refunded in next 15 days. 4-02-2010- Kathleen you will be refunded in next 3-to 5 days. 4-8-2010 - Erin, you will be refunded in next 15 days. 4-19-2010- Gloria, you will be refunded in next 7-to 10 days. 3-10-2010- Susan you will be refunded in next 15 days. 5-4-2010 Now no phone services. read full review »