We were booked into the hotel for two nights as my son had to have surgery at a nearby hospital. My son became unwell so the surgery was cancelled and we needed to return home as the surgery was rescheduled to a later date, we live in western NSW and it is a 5 hour trip to travel to Sydney and it is expensive and I did not want my Son to be sick at a hotel, he is only 16 mths old and I wanted to get him home to recover ready for our next trip in 2 weeks for his surgery. To cut a long story short the staff were very rude and unsympathetic... read full review »