I have hesitated to write this email because of the lack of support I received from the store Manager at your North Vancouver location. I am going forward with this formal complaint now because my 14 year old daughter has been affected by the experience in your store. She now refuses to go shopping at all and this is causing my family stress as well. I will give you a brief explanation of the event that took place in hopes that you can come up with a sufficient way to apologize to my daughter and somehow reassure my family that an event like... read full review »