I have been a loyal customer and frequent flyer customer with Alaska Airlines for years and have always enjoyed their service - that is, until I actually had a problem... For the first time in my life, I had an issue with my reservation, and being unemployed, the cost of changing my return flight was a major concern for me. After exhausting nearly all of my options, I turned to the airline for assistance with the hope that my long-time loyalty would earn some favor. No such luck... as it was immediately apparent that the only part of my... read full review »