Store: Oh, dear - those bonded leather handles should not crack, YES, you can have an exchange. Customer: oh, the same bag is on sale $140 less than I paid.. I'd like a refund so that I can buy the same bag at the lower price. Store: We don't have anybody here who can do a refund. You'll have to come back tomorrow for a refund then... what? No? Why not? Customer: Well, I'm here now. And you've agreed the bag is faulty. And the Fair Trading Act says that a refund is available for faulty goods. So... read full review »