I had been using a Tracfone prepaid phone for more than 3 years and I have been transferred my phone number to a new tracfone prepaid phone, I called them to make the transfer and after one week waiting for the change, they simply said they lost my old phone number and they can't retrieved it. It was my business and emergency contact phone number. It was a very big lost for me. It is the worst service I have had. read full review »